Mama Fu's Careers

Catering Sales Associate Job – Austin, TX

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 Catering Sales Representative is a brand representative for Murphy Adams Restaurant Group for Mama Fu’s Asian House. The position is responsible for the overall execution of daily catering sales responsibilities. Key responsibilities during the shift include acting as a point of contact for catering customers; handles all incoming calls, processes orders, follow-up calls and database maintenance calls.

REPORTS TO: Director of Catering

SALARY / GRADE LEVEL: Hourly / exempt


DUTIES / RESPONSIBILITIES:

  • Answers designated catering phone line during business hours, delivers exceptional customer service
  • Builds relationships by gaining trust with clients
  • Provides recommendations and is effective in suggestive upselling
  • Processes all orders taken through the catering line.
  • Assists guests with event coordination and providing quotes
  • Follows up with store locations to ensure receipt of catering orders
  • Monitors catering orders received by e-mail
  • Conducts effective confirmation and follow up calls with clients
  • Resolves client issues to ensure repeat business
  • Focuses on inside sales building through strategic care calls to clients
  • Builds the catering business by asking for referrals
  • Conducts outbound calls to potential clients to book sales presentations and to solicit business
  • Acquires sales leads through B2B platform, logs and documents client activity and interest
  • Acts as liaison between the client and the Operations team to ensure catering execution
  • Maintains customer database and ensures information accuracy
  • Participates in weekly sales meetings to provide updated status of the catering sales channel

  • Communicates needs / client requests to the Operations team for upcoming large catering events
  • Generates and maintains catering sales spreadsheets and reports
  • Maintains acceptable attendance in accordance with established policies set forth in the Employee Handbook
  • All other duties as assigned


EDUCATION / EQUIVALENT EXPERIENCE:

  • High School Diploma/GED or equivalent combination of education and experience
  • Bachelor’s Degree preferred but not required


QUALIFICATIONS:

  • Minimum 6 months experience in catering sales or similar customer service role in restaurant/hospitality industry
  • Must be positive, fun, coachable and open minded
  • Excellent verbal and written communication skills
  • High guest satisfaction expectations
  • Ability to multi-task, manage and meet deadlines
  • Proficiency in computer knowledge (Microsoft Office) and office skills
  • Ability to pass recipe and food quality tests as required
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