Mama Fu's Careers

Information Systems Support Associate Job – Austin, TX

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Position Summary

The Information Systems Support Associate will be a key member of the Mama Fu's Information Systems team. This position exists to effectively support Mama Fu’s location and Home Office users.  This position requires solid computer and network technical skills, the ability to communicate diplomatically with all levels of the organization and vendors through both verbal and written communications.  The Information Systems Support Associate must demonstrate a high level of professionalism, outstanding organizational skills, and the ability to multi-task in a demanding, fast-paced but fun environment.


Support/Helpdesk

  • Provide support to Mama Fu’s home office and store end-users as a level 1 IT helpdesk support agent

  • Communicate effectively with vendor support to provide quick resolution to issues with vendor managed systems

  • Create and manage user systems accounts across all enterprise systems

Maintenance

  • Assist with installation and configuration of desktops, hardware, networking, point of sale, Wi-Fi and audio/visual systems in Mama Fu’s restaurant locations

  • Assist with proactive maintenance of all restaurant and home office systems through regular site visits

  • Ability to evaluate field system for immediate or schedule repair upgrade

  • Ability to diagnose and repair network and audio video low voltage cabling infrastructure

  • Monitor system performance and provide and implement performance tuning recommendations

  • Assist in oversight of software and network security through regular log file and help desk ticket review

  • Assist with testing of hardware and software deployments and upgrades

  • Document system setup procedures

  • Create training documentation for new procedures or systems

  • Maintains inventory of equipment and parts as well as documentation of vendor activities

Windows Networking

  • Have familiarity of Windows Active Directory functionality and operations including Group Policy, Access Control and Windows Updates

  • Support administration of users accounts and access of Windows Active Directory/Microsoft Office 365/MS Exchange and SharePoint sites

  • Have a solid understanding of OSI model, protocols and ports to able provide troubleshooting assistance of home office and restaurant location IT systems

  • Use scripting to automate administrative tasks including using PowerShell, vbs, and batch files

  • Assist in planning and supporting network and computing infrastructure

Job Requirements

Education: Associates Degree in Information Technology or higher

Preferred Certifications: Comptia A+, Comptia Network+, Microsoft Certified Solutions Associate (MCSA)


Experience: 1-3 years of experience in information technology to include:

  • 1-2 years troubleshooting analysis of workstations and associated systems and maintaining network services, equipment and devices

  • 1 year managing projects of increasing complexity

  • Education and experience may substitute for one another on a month-for-month basis

Computer Skills:

  • Experience working with Active Directory GPO

  • Using GRPO for software and security updates and deployments

  • Solid understanding of OSI model, protocols and ports

  • Microsoft Office

  • Utilizing ticketing systems to track and document issues and resolutions

  • Command line configuration of devices and settings

  • Network Access control lists and firewall policies

  • Wireless Networks, 802.1x

Other Skills:

  • Ability to get along with others, form positive working relationships, and function well as a member of a team

  • Self-driven to stay up to date with network, OS and security standards

  • Experience in hospitality or retail industries is a plus

  • Must be available for overtime as needed on evenings and occasional weekends

  • Access to reliable transportation for local travel

  • All candidates must be able to pass a full background check, including driving record and drug screen

Other compensation & benefits:

  • Opportunity to be exposed to new technologies and systems in a technology focused company

  • Competitive medical, dental, vision insurance benefits

  • Short term and long term disability insurance

  • Ability to contribute to a 401K retirement account

  • Opportunity to participate in the company's long term incentive plan which gives restricted stock grants to employees that vest w/employment tenure

  • Unlimited paid-time off

  • Life insurance

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